Privacy Policy
How we protect and use your information
This privacy policy sets out how Avon Hypnotherapy uses and protects any information that is given to Avon Hypnotherapy when visitors use this website.
Avon Hypnotherapy is committed to ensuring that the user's privacy is protected.
Should you provide information about yourself, then you can be assured that it will only be used in accordance with this privacy statement.
By submitting personal details to Avon Hypnotherapy via online forms, e-mail, telephone or face-to-face, you are deemed to have agreed that such data may be processed as laid out herein.
Avon Hypnotherapy may change this policy from time to time by updating this page. Users should check this page regularly to ensure that they are aware of any changes. This version of the privacy policy is effective from the 3rd of April, 2008.
What we collect
We may collect the following information:
Via the contact forms:
- Name
- Location
- E-mail address
- Age
- Which hypnotherapy practice we are being contacted about
- The reason for the contact (i.e. to book a consultation / for information etc)
- Telephone number
- Any other details that someone might wish to give us
- Whether the person contacting us wishes us to refer their details to a therapist in their area (including therapists and/or therapy practices not part of Avon Hypnotherapy)
What we do with the information we gather
We require this information to understand the needs of the user(s) and to provide the user(s) with a better service, and in particular for the following reasons:
Via the contact forms:
- To enable us to assess whether our services could be of use to the person submitting the form
- To establish which kind of therapy session (if any) would be appropriate to their needs
- To assess which practice (if any) might be best due to geographical location (including therapists and/or therapy practices not part of Avon Hypnotherapy)
- To enable us to better establish whether age is going to be a determining factor in the potential efficacy of the therapies offered
- To determine the location of the practice preference
- To determine the submitter's preference in terms of the type of session or information required
- To have an (optional) telephone number to hand, so that we could respond to any queries more quickly and effectively
- To gather any further details that might help us to handle the submitter's request more quickly and effectively
- To enable us to determine the location and age demographics of those who use the web forms
- We may use the information to improve our products and services.
- Where the person is contacting Avon Hypnotherapy with regard to a training course, we may pass such details to a third party training provider.
- Where the person is contacting Avon Hypnotherapy with regard to referral to a therapist in a particular geographic area, we may a) pass such details to a third party therapist in order for that third party therapist to contact that person, and b) log the details for our own records.
Any person contacting us agrees that we may contact that person (including sending follow-up e-mails) from time to time to ensure that the person who submitted the form has received a satisfactory level of service
Due to the availability of telephone, mail, and e-mail contact, the use of the forms on the website is entirely optional. If choosing to use the contact form to contact us, the e-mail address is the only required field.
All information gathered is used as appropriate for our business purposes, including maintaining client records and associated accounting procedures.
Security
We may store the information given in manual (paper based) and/or electronic format, and whatever the method of storage, we are committed to ensuring that the information is secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Please note that we use standard, commercially available third party e-mail software and services. E-mail correspondence should not therefore be considered secure.
Website Hosting
We use commercial website hosting services which handle data transfer between the server and the browser, and vice-versa. As a function of the server activity, certain basic information about the browser (IP address, browser version, operating system, pages accessed etc) is logged. We have secure FTP access to this information.
How we use cookies
Our website does not use cookies.
Links to other websites
Our website may contain links to enable the visitor to visit other websites of interest easily. However, once these links leave our site, it should be noted that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which is provided whilst visiting such sites and such sites are not governed by this privacy statement. Caution should be exercised and the visitor should look at the privacy statement applicable to the website in question.
Controlling personal information given online
We will not sell, distribute or lease personal information to third parties.
Possible exceptions to this are:
- Where we believe we are required by law to release information
- Where we have been given a responsibility to refer them on to another therapist or other professional outside of Avon Hypnotherapy.
- Where the person contacting Avon Hypnotherapy has specifically requested information or services pertaining to hypnotherapy training (where we may pass such details to the third party training provider, and may receive a referral fee).
- Where the person contacting Avon Hypnotherapy is specifically looking to find a therapist in a specific geographical area (where we may pass such details to the third party therapist in that area, and may receive a referral fee).
This privacy policy is part of www.avonhypnotherapy.co.uk, a website governed by UK law.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Contact Us
You can call us on 01354 696155,
E-Mail us at mail@avonhypnotherapy.co.uk
...or, simply fill in your details below, and we'll get back to you!
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